According to Dale Carnegie, after delivering your main content, you should

Multiple Choice

• tell them what youre going to say.
• say it.
• tell them what you said.
• say it again.

Although technology in general, and social media specifically, have boosted productivity, managers must recognize that

Multiple Choice

• using social media for recruiting reduces concerns of employment discrimination.
• microaggressions are only a concern on social media and in virtual interactions.
• cyberloafing is how employees demonstrate engagement with their work.
• cyberloafing costs as much as $85 billion per year in decreased productivity.

In the Management in Action case, if McFarland did not deliberately mislead ticketholders via his website and social media, he would have been engaged in

Multiple Choice

• spreading disinformation.
• spreading misinformation.
• cyberloafing.
• microaggression.