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According to field research conducted in 60 organizations and survey responses collected from 297 senior executives, how can a service company avoid making mistakes while
According to field research conducted in 60 organizations and survey responses collected from 297 senior executives, how can a service company avoid making mistakes while measuring nonfinancial performances? Multiple choice question. By refraining from considering nonfinancial measures to be contributors of its profits By not setting performance targets By not linking nonfinancial measures to company strategies By using metrics with reliability and statistical validity
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