According to Figure 12-6, Box C represents which dimension of service quality? A chart describing definitions to 5 service quality dimensions marked A through E."The 5 service quality dimensions and their definitions are as follows:A: ability to perform the promised service dependably and accurately.B: appearance of physical facilities, equipment, personnel, and communication materials.C: willingness to help customers and provide prompt service.D: knowledge and courtesy of employees and their ability to convey trust and confidence.E: caring, individualized attention provided to customers." Multiple Choice tangibility (tangibles) responsiveness empathy reliability assurance