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According to Forrester, the first step in defining a value-based CRM plan is to: Group of answer choices Determine who the executive sponsors will be
According to Forrester, the first step in defining a value-based CRM plan is to: Group of answer choices Determine who the executive sponsors will be Formulate your strategies and tactics Measure loyalty Define and quantify business goals Implement winback tactics
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Foundations Of Education
Authors: Allan C Ornstein, Daniel U Levine
13th Edition
1305500989, 9781305500983
