According to Heifetz and Linsky, you will have conflicts in adaptive challenges as it will surface hidden conflicts and challenge the organizational culture so you must be able to raise the heat to make people pay attention and lower the heat when the tension gets so high that the organization is immobilized or spins out of control. Which activities will help lower the heat? (Choose all that apply) a. Draw attention to the tough questions b. Protect the gadflies and oddballs c. Speak to people's anger, fear and disorientation d. Bring conflicts to the surface so they can be resolved e. Take action. Structure the problem-solving process by breaking the problem into parts and create time frames, decision rules and clear role assignments f. Slow down the process. Pace and sequence the issues and who you bring to the table. g. Low hanging fruit: make short-term gains by prioritizing the technical aspects of the problem situation