1. According to Herzberg's motivational theory, which of these are 'hygiene needs' (also called 'maintenance factors') and which are true 'motivators': work conditions, salary, achievement, advancement, work itself, responsibility, company car, status, recognition, and personal growth?
2. What are Howard Gardner's seven (original) Multiple Intelligences?
3. What does VAK stand for in the learning styles theory?
4. What does the business acronym IPO stand for?
5. What does the PEST stand for in PEST analysis?
6. What do 'open questions' typically begin with?
7. What visionary management thinker wrote The Age Of Unreason and The Empty Raincoat?
8. What are the names of the (nine) Belbin 'team roles'?
9. In marketing, what are the The Four P's?
10. A lot of the traditional 20th century sales theory and training was influenced by the 1937 book 'How to Win Friends and Influence People'; who wrote it?
11. Albert Mehrabian researched and published a now widely referenced set of statistics for the effectiveness of spoken communications relating to feelings and attitudes; what three types of communication did he identify and what percentages for each did he attach to each type in terms of the percentage of meaning (or understanding) that each communication type conveyed from person to person in his study?