According to __________, organizations should concentrate their energy on eliminating the vital few sources that cause the majority of problems.

the cycle of process improvement

the Pareto Principle

Deming's Fourteen Points

the integrated strategic focus

The traditional view of quality measured process performance in:

defective parts per hundred produced.

on-time product delivery.

customer satisfaction.

cost per part produced.

In order to survive in a globally competitive environment, organizations must adopt a __________ strategy that gives them a sustainable competitive advantage.

narrow

specialized

broad

specific

Which of the following is NOT a value that leads to peak performance and excellence?

Creativity

Quality

Dependability

Opportunity

The primary inhibitor of empowerment is:

resistance to change.

fear of losing control.

workforce readiness.

management practices.

Employee ____________ means not simply empowering employees to participate in the decision-making process but expecting them to do so.

purpose

enlistment

commitment

expectation

For employees and managers to function effectively in a total quality setting, they must have good __________skills.

team building

communication

managerial

interpersonal

Communication is a process with several components: the message, the sender, the receiver, and the:

vehicle.

generator.

medium.

meaning.

Which involves investigating the cause of a problem by grouping data into categories?

Problem solving

Stratification

Segmentation

Diversification

Which of the following is NOT one of the four strategies of the scientific approach?

Collect meaningful data

Identify causal relationships

Develop appropriate solutions

Plan and make changes