Answered step by step

Verified Expert Solution

Link Copied!

Question

1 Approved Answer

Posted on Jun 28, 2024

According to research, customers who experience service failure but are ultimately satisfied through service recovery efforts of a firm become _____. Multiple choice question. more

According to research, customers who experience service failure but are ultimately satisfied through service recovery efforts of a firm become _____. Multiple choice question. more loyal to the firm than customers whose problems are not resolved difficult customers dysfunctional customers more reluctant to complain about service failure in the near future

Step by Step Solution

There are 3 Steps involved in it

Step: 1

Get Instant Access with AI-Powered Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

Step: 3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Cost Accounting A Managerial Emphasis

Authors: Charles T. Horngren, Srikant M.Dater, George Foster, Madhav

13th Edition

8120335643, 136126634, 978-0136126638

Students also viewed these General Management questions

Question

★★★★★

A defense contractor manufactures rifles for the military. The military has exacting quality standards that the contractor must meet. The military is very pleased with the quality of the products...

Answered: 1 week ago

Question

★★★★★

Let A1, A2, be a sequence of events defined in a sample space , and let a new sequence {Bn}n1 be defined by Bn = A1A2 An, n = 1, 2,. Then, {Bn}n1 is a decreasing sequence of events in .

Answered: 1 week ago

Question

★★★★★

Public-sector unions now account for more than half of union members, while the private sector accounts for less than half. Why has this change occurred?

Answered: 1 week ago

Question

★★★★★

Fit & Slim (F&S) is a health club that offers members various gym services. Required: 1. Assume F&S offers a deal whereby enrolling in a new membership for $1,300 provides a year of unlimited access...

Answered: 1 week ago

Question

★★★★★

Describe the key features you would expect to find in an organisations policies and procedures document relating to the set up and operation of a computerised accounting system.

Answered: 1 week ago

Question

★★★★★

manufacturing has its challenges, especially when the product is high production quantities at low margins. This has made quality inspection more common place in manufacturing processes. Which points...

Answered: 1 week ago

Question

★★★★★

Refer to Step 3.3. In the "Constrained" or "Long Only" version of the optimal risky portfolio, what is the portfolio standard deviation? answer as a percentage, with no percentage symbol ("%"),...

Answered: 1 week ago

Question

★★★★★

As a security operative for a Fortune 1000 company, how would I protect my organization's assets?

Answered: 1 week ago

Question

★★★★★

Olney LLC only purchased one asset this year. Olney LLC placed in service on July 19, 2023, machinery and equipment (seven-year property) with a basis of $1,330,000. Assume that Olney has sufficient...

Answered: 1 week ago

Question

★★★★★

A marketing company needs to decide how much time to allocate between radio and television advertising during the next month. The manager has determined that at least 80% of the time should be...

Answered: 1 week ago

Previous Question Next Question