According to research, employers want managers to acquire three skills through education and experience:

• Technical skill: the ability to perform a specific job in their field.
• Conceptual skill: the ability to think beyond their department to understand how the organization functions as a whole.
• Interpersonal skill: the "soft" skills of connecting and interacting with people.

These important skills are also needed by managers for effective team management.

• Identify which skill you consider most important.
• Explain how you would use that skill in the workplace to manage your team.