According to Ricciardi (2005), what should be done after the skills and behaviors that compromise the competency are determined? a. The skills must be operationally defined and the skills should be arranged in a complex observation checklist format. b. The skills must be operationally defined and the skills should be arranged in a simple observation checklist format. c. The skills must be conceptually defined and the skills should be arranged in a simple observation checklist format. d. The skills must be conceptually defined and the skills should be arranged in a complex observation checklist format. e. The skills must be principally defined and the skills should be arranged in a simple observation checklist format