According to Sanghera (2019: 257), Plan Quality Management is the process used to accomplish the following: Identify quality requirements and standards for the project and its deliverables. Determine how to test and verify that the quality requirements have been implemented and that the standards have been conformed to. Sanghera also notes that we can distinguish several steps in the planning quality management process. Explain the steps involved in the process. (15) 3.2 Define a quality audit and explain the impact of good quality on a project.