According to the author, "Hard-earned trust can quickly disappear when violated, which can hamper organizational performance." Can you think of an instance when an organization lost the trust of its employees or stakeholders? If trust is so valuable, how could managers allow this to happen? 2. If you were going to add a 10th item to the "Ethical Culture Survey" (Survey 6.1), what would it be? 3. Imagine you heard a manager say, "Given the fast-paced technological, market, and regulatory changes faced by our company, no 'off-the-shelf' ethics training could possibly provide value." How would you respond? 4. Do you think it would be possible for an organization to create and maintain an ethical culture without the benefit of ethics training and other tools described in this chapter? Why or why not