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According to the authors, the following contribute to a defensive climate: Control vs Problem-solving Authenticity vs Pleasing Research vs Bluffing Certainty vs Uncertainty Professionalism vs

According to the authors, the following contribute to a defensive climate: Control vs Problem-solving Authenticity vs Pleasing Research vs Bluffing Certainty vs Uncertainty Professionalism vs Provisionalism Superiority vs Equality Evaluation vs Description Strategy vs Spontaneity Neutrality vs Empathy Speaking vs Listening

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