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According to the IMV case, which of the following is NOT an appropriate measure of Chase's performance? Group of answer choices Cost reduction Employee satisfaction

According to the IMV case, which of the following is NOT an appropriate measure of Chase's performance?

Group of answer choices

Cost reduction

Employee satisfaction

Net Promoter Score

(

NPS is a customer experience metric that measures loyalty and is predictive of business growth

)

Number of patents

None of the above

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