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. According to the maturity model of e - government development proposed by Layne and Lee ( 2 0 0 1 ) , which option

.According to the maturity model of e-government development proposed by
Layne and Lee (2001), which option best captures the essence of the different
stages?
(A) Transaction: The USPS website allows users to schedule package pickups and
track shipments
(B) Vertical integration: NYC311 connects with various government systems to
streamline and improve the user experience
(C) Horizontal integration: NJ.gov website brings together various resources,
3
services, and information from different government departments and agencies to
provide a one-stop-shop
(D) All of the option

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