1. According to the Tannenbaum and Schmidt Continuum theory relating to leadership, delegation and team development, what must be reduced in order for the team's area of freedom (and growth) to increase?
2. Whose experiential learning theory comprises the learning styles named: Concrete Experience (feeling); Abstract Conceptualization (thinking); Active Experimentation (doing); and Reflective Observation (watching)?
3. Daniel Goleman was responsible for popularising and defining what management and behavioural concept in his eponymously titled (ie., the title is also the subject) 1995 book?
4. What is the management technique that is commonly and informally abbreviated to MBWA?
5. Large size hand-writing generally indicates what characteristics in the personality of the writer?
6. Since October 2004, UK employers must follow a minimum process of three-stages for handling disputes with employees, including disciplinary and grievance matters; what are the basic minimum three stages required?
7. The PDSA Dickin Medal is an award for animal bravery (it is commonly referred to as "the animals' Victoria Cross"); the medal was awarded 54 times between 1943 and 1949, which sort of animal won the most medals during this period?
8. "Goodbye, Piccadilly, farewell, Leicester Square!" are chorus lines from which song popular among soldiers in the First World War?
9. A Kingdom Hall is a place of worship used by which group of people?
10. Which sweet North American soft drink is traditionally made from the sassafras tree?
11. What name is given to the network of secret routes and safe houses established in the United States in the mid-19th century to help slaves escape to the free states and Canada?
12. Which British chocolate and confectionery maker based in York, was founded in 1767, and in 1993 taken over by Kraft Foods?