According to your textbook, "The BSC can encourage managers to 'manage from the cockpit' rather than observing operations directly, which can lead to the simplistic BSC model being viewed as reality". Required: a. Discuss the above statement. Also discuss the structure of the Balanced Scorecard and its use as a strategic performance measurement system. (12 marks) Click or tap here to enter text. b. A manager says, "Many techniques to manage costs and quality more efficiently and effectively were developed in the manufacturing settings. However, these cost management techniques can be used in service sector, such as hospitals". Your text also discusses this issue. Click or tap here to enter text. c. A manager argues, "We need to select our suppliers on the basis of cost per unit and the total discounts that the suppliers can offer". A low cost means a high Supplier Performance Index - the higher the better!"