accountants. Managers use interpersonal skills to communicate with, understand, and motivate individuals and groups. As we have noted, managers spend a large portion of their time interacting with others, so it is clearly important that they get along well with other people. For instance, Howard Schultz is the Chairman of Starbucks. Schultz is able to relate to employees by demonstrating respect and dignity. Schultz remains committed to providing health benefits despite raising healthcare costs and has created educational opportunities for Starbucks partners to finish school. Schultz has been recognized for his passion and leadership. These qualities inspire others throughout the organization and motivate them to work