1). One of your friends is a manager in a Canada-wide retail chain. All the stores in Ontario have just become unionized, and your friend is not sure how to treat the staff. What advice would you give? 

2). What approach might an employer take to discourage employees from joining a union? What response might a union make? 

3). Your best friend has recently been appointed a shop steward of their work unit. You know the friend's manager and feel the manager has always been fair in dealing with staff. What advice might you give your friend in their new role? 

4). The negotiations between Grand Plumbing Services International and its union have become deadlocked. What form of bargaining power does each side possess to enforce its bargaining demands? What are the advantages and disadvantages of each form of bargaining power for both the union and the employer? 

5). Sam Wong has decided to file a grievance with the shop steward, alleging that he was not promoted and a more junior (in seniority) employee was. Describe the steps in the grievance process and what information would be necessary.