Sketch a summary of the impact of the general effects on the devil’s quadrangle for each of the following. For each sketch describe what is happening in 50 words or less.

  

Question 5 Figure 5 presents a summary of the general effects represented in Table 8.1 on the devil's quadrangle, of the three customer heuristics (control relocation, contract reduction and integration). Cost -- Control relocation Contact reduction Integration Quality Fig. 5. Evaluation of customer best practices. Control relocation Contact reduction Integration Flexibility Table 8.1 Characteristics of the customer heuristics Key positive effect (+) negative effect (-) neutral effect (-) Time Time Cost + + - + Quality + + Flexibility