Accounts Receivable and Collection for the Medical Practice 37. When a patient checks out, which form of payment may not be legal in your location? Cash B Postdated check C. Credit card D. Check (dated at time of service) E. All of the above 38. A colored envelope given to the patient should identify which of the following? A. Date of expected payment B. Patient's name and account number C. Amount due D. Date of service E All of the above 39. The patient registration form should contain information regarding which of the following? A. Patient demographics B. Employment C. Health insurance coverage D. Authorization for information release and assignment of benefits E. All of the above 40. How must you respond if a patient expresses dissatisfaction with the quality of care? A. Ignore them B Handle the situation yourself C. Commiserate by discussing other practice problems D. Notify your supervisor immediately E. Document the complaint and file the chart 41. How should you respond when talking with a hostile patient? A . Raise your voice