ack Hoonik of the PMO is discussing project quality standards with Jan Wrigly, of the client support center. Jack notes that starting next week, the PMO is implementing new quality processes for their new product introduction projects. The expectation is that process driven quality initiatives should eliminate many potential defects as part of the production process. This will result in less reliance on inspections to ensure that the products sold to customers will have 'zero defects'. Jan says, "that sounds good, but how will it affect my team?" Jack says they can expect what