Acme Corp is a large manufacturing company that has been struggling with declining productivity and low employee morale over the past year. The CEO, Sarah, has decided to bring in a new VP of Operations, John, to help turn things around. John has identified several key issues contributing to the company's problems: 1. Outdated equipment and inefficient processes on the factory floor 2. Poor communication and lack of collaboration between departments 3. Unmotivated employees who feel undervalued and disengaged Questions 1. As John, what are the first steps you would take to assess the situation and build a plan for improvement? What data would you gather and who would you talk to? 2. How can John effectively communicate the need for change to the leadership team and employees? What strategies can he use to get buy-in and overcome resistance? 3. Imagine it's 6 months later and John has implemented new processes, invested in equipment upgrades, and launched an employee recognition program. However, productivity is still lagging and some managers are undermining the changes. What should John do next to get the organisation back on track and sustain the improvements?