Question
ACME Retail is seeing challenges with customer service, including extended waiting periods, uneven encounters, and a deficiency in tailored suggestions. In order to address these
ACME Retail is seeing challenges with customer service, including extended waiting periods, uneven encounters, and a deficiency in tailored suggestions. In order to address these difficulties, the project suggests incorporating AI-driven chatbots. These chatbots are specifically programmed to engage with customers, address inquiries, and offer tailored recommendations, with the goal of improving the entire customer experience. Scope Statement of the Project Characteristics and Requirements AI Integration: develop artificial intelligence chatbots capable of comprehending and providing conversational responses to client inquiries. They should possess the ability to acquire knowledge from exchanges in order to enhance their responses progressively. Customer Service Enhancement: The chatbots are required to address frequently asked questions, such as inquiries about products, order statuses, and basic troubleshooting. This helps minimize the need for human involvement and thereby reduces wait times. Data Analysis Capability: The system should gather data from exchanges, enabling the extraction of client preferences, recurring problems, and patterns. This data is vital for enhancing service and formulating well-informed business decisions. User Experience: The chatbots' UI should be user-friendly and seamlessly incorporated into ACME Retail's current digital platforms, such as the website or mobile app, to guarantee a seamless user experience. User Acceptance Criteria Consider the scope of your term project to understand the requirements that may be flexible, as well as those that could be procured. Having considered these characteristics from the viewpoint of a project Identify and explain a change that could be requested during the project execution. Ensure that the change request is specific to your project and not generic. You may search for online resources for potential change requests to projects like yours. Explain the evolving situation and the reason that brought about this change request. Explore the impact of the change request. Identify a suitable part of the project that could be procured rather than be availed of internally. Briefly specify the work that can be procured and the reasons for selecting this work for procurement. Identify the desired characteristics of potential vendors. Justify the choice of these characteristics. Research to find qualified sellers for procurement of this piece of your project and describe their characteristics. A step in the project onboarding process for team members requires the project manager to review their Myers-Briggs Type Indicator (MBTI) profiles. You come across a team member whose profile matches yours. Search for information about your MBTI profile and provide a summary description of your personality. If you do not have your MBTI profile, a free online test can be taken and profile report obtained from the 16 Personalities Self-Test. Based on your own experience, describe how you, as the project manager, will interact with and manage this team member who shares your MBTI profile. Finally describe the most interesting and challenging parts of preparing for this discussion post, as well as any recommendations for reducing the probability of requests for changes
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