Across

1 When implementing new information systems, _ _ _ _ _ _ might have resistance to change.

2 Virtual storefronts could use _ _ _ systems to improve relationship with customers and analyze customers interactions to optimize revenue, profitability, customer satisfaction, and customer retention.

3 _ _ _ _ _ _ _ _ _ cost is the expense a customer or company incurs in lost time and expenditure of resources when changing from one supplier or system to a competing supplier or system.

4 Expert Choice is a _ _ _ and it could support rational decision-making.

5 _ _ _ _ _ _ _ _ _ _ _ means purchasing material from supplier.

6 Customers phone number is an example of _ _ _ _.

7 Data after _ _ _ _ _ _ _ _ _ _ _ _ _ _ becomes information, which could provide meaning to manager.

8 _ _ _ support the creation, capture, storage, and dissemination of firm expertise and knowledge.

9 Computer systems, at any level of the organization change goals, operations, products, services, or environmental relationships to help the organization gain a competitive advantage, are classified as _ _ _ _ _ _ _ _ _ information systems.

Down

[1] _ _ _ electronic commerce means electronic retailing of products and services directly to individual customers.

[1] _ _ _ _ _ _ _ _ _ is defined as the use of Internet technologies to empower business processes, electronic commerce and enterprise communication and collaboration within a company and with its suppliers, and other business stakeholders

[1] Yahoo, which is a _ _ _ _ _ _, provides initial point of entry to the Web along with specialized content and other services.

[1] Sales analysis report is an example of _ _ _ _ _ _ _ _ _ _ _.

[1] Basic activities of a _ _ _ _ _ _ include collecting (input), manipulating (processing), disseminating (output) and a feedback mechanism.

[1] DSS requires a _ _ _ _ _ to support decision analysis.

[1] All organizations are composed of individual routines and behaviors, a collection of which make up a business _ _ _ _ _ _ _.

[1] _ _ _ systems could support ParkNShop to capture sales transaction data (by using bar code scanner) and print sales receipt.

[1] _ _ _ systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.

[1] _ _ _ is a computerized system that performs and records the daily routine transactions necessary to conduct the business.

[1] _ _ _ systems collect and share data between departments (e.g., manufacturing and production, finance and accounting, sales and marketing, and human resources) and store the data in a single central data repository.