Activities	Activity Cost
Patient registration	$ 6,500
Verifying patient information	9,700
Assigning patients	13,000
Searching/waiting for doctor	9,200
Doctor	4,900
Waiting for transport	17,500
Transporting patients	16,200
Verifying lab orders	14,500
Searching for equipment	8,200
Incorrect labs	11,300
Lab tests	17,000
Counting supplies	19,000
Looking for supplies	8,200
Staff training	4,800
Total	$160,000

3. Use the activity cost information to determine the percentages of total ER costs that are prevention, appraisal, internal failure, external failure, and other patient care activities.

Quality Cost Classification			Activity Cost			Percent of Total Department Cost
Prevention		$fill in the blank 30		fill in the blank 31			%
Appraisal		fill in the blank 32		fill in the blank 33			%
Internal failure		fill in the blank 34		fill in the blank 35			%
External failure		fill in the blank 36		fill in the blank 37			%
Other patient care		fill in the blank 38		fill in the blank 39			%
	Total	$fill in the blank 40		fill in the blank 41			%

4. Determine the percentages of the total ER costs that are value-added and non-value-added.

			Activity Cost			Percent of Total Department Cost
Value-added			$fill in the blank 42			fill in the blank 43	%
Non-value-added			fill in the blank 44			fill in the blank 45	%
	Total		$fill in the blank 46			fill in the blank 47	%

5. The ER has fill in the blank 48% of its total costs as non-value-added. Internal failure and external failure costs represent fill in the blank 49% of the total costs.