Activities, decisions, and physical evidence of a typical automobile service operation blueprint is listed

below. In the framework provided, in the next page draw the appropriate element of the blueprint showing

the activities and decisions taken by the customer. The activities performed by the service provider in

front of the customer. The activities done by the service provider away and not immediately visible to the

customer. The lowest level activities that support the operations of service shop. Finally draw the physical

exidence in appropriate row location, and connect all activities and decisions according to their

precedence $($Create a Service Blueprint and place them in the correct sections below$)$

Element

customer specifies problem

service department operator schedules appointment

Detail diagnosis by the mechanic

customers arrive for service

greets by service consultant

primary diagnosis by consultant

Customer notified by the consultant

Customer approves service

Vehicle is retrieved

Mechanic performed the required work

Prepare invoice by the consultant

Mechanic notifies consultant of work done

Customer departs

Fancy coffee machine,

consultant outfit

Ordering various part from manufacturer

Customer calls for service appointments

Customer pays the bill

Precedence

$5$

$17$

$6$

$2$

$4$

$1$

$11$

$3$

$18$

$8$

$12$

$10$

$9$

$**$

Physical evidence

Customer

Contact person visible

Contact person Invisible