Activity 1: Plan workflow and improve workplace operations

You are currently employed as an operational manager at Feast of Flavours restaurant. Your main responsibilities are to monitor workplace operations in day-to-day inspections and provide training to staff members in order to maintain a safe and secure workplace for everyone. In this assessment task, you are required to monitor work operations in your organisation by planning and organising operational activities with the consultation of team members and management.

Currently, the restaurant employs ten full-time employees

1. John - Chef 2. Prince - Chef 3. Melisa - Waitress 4. Riya - Waitress 5. Robert - Waiter 6. Tom - Dishwasher 7. Harry -Cashier 8. Jessica - Bartender 9. Sweeney - Supervisor 10. Elicia - Team leader

You are required to undertake the role play to demonstrate the skills and knowledge to your trainer, based on which you will be assessed.

You are required to monitor the quality of day-to-day work operations in your organisation and demonstrate the ability to plan and organise operational functions, communicate effectively with team members and solve problems.

As a manager, the student must perform the following activities as part of this assignment task. Your classmates will act as your team members, and your trainer/assessor will monitor you during the role-play.

Part A

In your workplace, there is an event on Saturday evening, and your management has given you the responsibility to handle the work operations on that day. You need to plan and organise the workflow of workplace operations according to organisational policies and procedures. You are required to analyse the current workload of your team members and plan efficiently to maximise the efficiency and the quality of your customer services. You also need to ensure that this is done within budget constraints. You checked the roster of staff for this event and found that only six staff members on the roster will be working on Saturday evening. You realised that the number of staff members is not enough for the event. You need to adjust the rostering requirements. Following is the staff roster for the event in your restaurant from 6 pm to 12 pm:

Staff roster for Saturday
Staff members	Saturday
John (chef)	Off
Prince (chef)	In
Melisa (Waitress)	Off
Riya (Waitress)	In
Robert (waiter)	In
Tom (Dishwasher)	Off
Harry (Cashier)	In
Jessica (Bartender)	In
Sweeney (supervisor)	In
Elicia (team leader)	Off

You have contacted to the management and supervisor that there are not enough staff members for the event. They told you that Elicia and John are on medical leave as they worked hard last week for different occasions. Melisa and Tom are not happy to work on weekends, so they took off on Saturday evening.

Since the present staff is not meeting your rostering requirements for Saturday and you need more staff for the event. You are required to inform the management and supervisor that you need at least two more staff members for that event other than six already working staff members.

Roles and participants

Manger -You will act as a manager who will approach the senior management for additional staff required for the event.

Student 1, senior manager -One of your classmate will act as senior manager and will call Melissa and Tom requesting them for Saturday shift.

Student 2, Melissa -Another student will act as Melissa and will receive a call from senior manager for additional shift on Saturday. You will agree for the shift.

Student 3, Tom

Another student will act as Tom and will receive a call from senior manager for additional shift on Saturday. You will agree for the shift. You as a manager are now required to modify the staff roster by filling the template given below. You are required to delegate task and responsibilities for each team member based on their levels and skills profiles. You are required to follow the principles of effective delegation and delegation techniques while assigning roles and responsibilities to the team members. After making this roster get approval from your management. You need to plan and organise workflow for a team activities and operations in order to maximise the efficiency of the operations and staff performance.

Part B

Once your staffing requirements are met, you are required to identify and take opportunities in order to evaluate current and emerging industry trends and practices relevant to your own workplace activities and operations. For this, you are required to investigate a range of sources to collect information about current and emerging best practices relevant to your work role. once the information is identified, you are required to integrate and evaluate this information applicable to your job role. You are also required to analyse and the opportunities that can maximise the sustainability of operations and team activities in day-to-day tasks and operations. Your are required to complete the template 2 given below.