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Activity 1B Objective To provide you with an opportunity to identify how to integrate customer feedback into organisation's business plan. This activity does not

Activity 1B Objective To provide you with an opportunity to identify how to integrate customer feedback into organisation's business plan. This activity does not require observation. Refer to Case Study A - Customer feedback 1. Which feedback needs to be addressed to meet the objectives of the business plan? 2. How would you address these points and integrate them into the business plan? (Answers to be no more than 250 words).

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