Activity 4C

Objective

Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management Address unresolved issues, concerns and problems raised by stakeholders

Question 1

Identify two implications of leaving workplace issues unresolved. Please explain your answer.

Question 2

How will a project status report be used to respond to concerns raised by stakeholders?

Question 3

Scenario: Kae is an office manager at an insurance broker. Recently he has identified several breaches of data protection legislation by multiple members of his team. Kae must identify the unresolved issue that has caused this and rectify the problem accordingly.

From a scenario above, work in a group of 3-4 people or as instructed by your trainer, then follow below tasks:

• Suggest possible unresolved issues and resolutions that have led to the situation in the scenario
• Take turn to play a role as Kae, and communicate and follow-up unresolved issues to management team.