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Activity Cost Driver Checks processed Teller transactions Account inquiry 11 EXHIBIT C Activity Cost Drivers by Customer Line Annual Number of Units of Activity-Cost

Activity Cost Driver Checks processed Teller transactions Account inquiry 11 EXHIBIT C Activity Cost Drivers by Customer Line Annual Number of Units of Activity-Cost Driver Used by Retail Customers (in 1,000s) 570 160 Annual Number of Units of Activity-Cost Driver Used by Business Customers (in 1,000s) 2,280 Total 2,850 40 200 calls to customer service call center 95 500 100

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