Activity Description

You were recently hired as the general manager of an under$-$performing restaurant. The chef$/$owner is your good friend who will be relying on you to implement changes with staff and business processes in the restaurant to get it back in the black. Your greatest challenge is that you have to do this during an unprecedented partial shut$-$down due to a global pandemic.

Learning Objectives

After completing the activity, you will be able to:

Identify sources of change, changes needed, and reasons for resistance to change.

Successfully implement strategies to overcome resistance.

Demonstrate effective leadership while implementing change.

Evaluation and Scoring

You will respond to a variety of questions as you complete the activity, and your responses may impact both your score and what happens next in the activity.

You will not have the ability to go back and change your answer, so consider each answer option carefully.

Scoring is calculated as follows:

$1.$ Points are received based on the answer you select for each question, and questions may be tied to multiple scoring categories associated with the learning objectives.

$2.$ Your scores for each category are based on the total number of points you earn for the associated questions.

$3.$ You will receive one final activity score at the end of the activity that combines your results from each category, if there are multiple ones.

Your instructor has assigned a total point value for this assignment. Your assignment grade is calculated based on the final percentage score you earn at the end of the activity.