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ada works at an upscale wine and spirits shop. When shoppers walk in the door, each is greeted with the same script: Welcome to Caron's.

ada works at an upscale wine and spirits shop. When shoppers walk in the door, each is greeted with the same script: "Welcome to Caron's. My name is __________. How may I help you?" All customers must be greeted in less than one minute after they have entered the shop. Which management theorist would have approved of this method of operation

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