Add a complaint stage in these provisions to permit the employee to discuss their concern with the supervisor and reach an agreement before the grievance procedure is implemented.

Article 4

Grievance Procedure

4.01 The organization and the Union agree that it is the purpose of the grievance procedure to amicably and fairly settle any complaints relating to the interpretation, application, administration or alleged violation of this collective agreement (hereinafter called a "grievance"), without, so far as possible, resorting to arbitration.

4.02 Step One Any grievance of an employee shall first be taken up between such employee(s), the applicable Union steward and the employee's supervisor, within 7 working days of the occurrence. The written decision of the Organization shall be returned to the Union within 7 working days.

4.03 Step Two Failing settlement under step one, the matter will be taken to step two. Within 14 calendar days, the steward who attended to step 1 and the chief steward, together with representatives of management for the functional area, will meet to review the grievance. The grievor may choose to be present at this stage of the procedure. The HRM manager or her designate may also be asked to attend at this stage of the procedure. The written decision of the organization shall be returned to the Union within 5 working days.

4.04 Step Three Failing settlement under step two, the matter will be taken to step three. The Union designates shall be the business agent and the Union local president. The organization's designates shall be senior management representative for the functional area, or their designate, and the HRM manager. The grievance may be resolved by agreement and the decision shall be final and binding. This meeting must be conducted within 30 working days and the grievor and his steward shall be present and will not suffer any loss of wages.

4.05 General Provisions A Union policy grievance or a group grievance which is defined as an alleged violation of this collective agreement concerning the u as such, or all or a substantial number of employees in the Bargaining Unit, in regard to which an individual employee could not grieve may be lodged by an authorized representative of the u in writing with the organization at step 3 of the grievance procedure at any time within 0 full working days after the circumstances giving rise to such grievance occurred or originated, and if it is not satisfactorily settled it may be processed to arbitration in the same manner and to the same extent as the grievance of an employee. A organization policy grievance may be lodged by the organization with the union in writing at step 3 of the grievance procedure and if it is not satisfactorily settled, it may be processed to arbitration in the same manner and to the same extent as the grievance of an employee.

4.06 Extension of Time Limits Any and all-time limits set forth in Article 4 for the taking of action by either party or by an employee may be extended at any time by mutual agreement of the parties, which shall be confirmed in writing