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(ADD). Make this one of your Action Items: Based on a job analysis and O*NET OnLine (https://www.onetonline.org), of the job of the customer service representative,
(ADD). Make this one of your Action Items: Based on a job analysis and O*NET OnLine (https://www.onetonline.org), of the job of the customer service representative, recommend one test and create three (3) interview questions you would use to test the competencies of customer service representatives to reduce the number of unsuccessful hires. (You name the test and questions.)
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An Introduction To Revenue Management For The Hospitality Industry Principles And Practices For The Real World
Authors: Kimberly Tranter
1st Edition
0131885898, 9780131885899
