Address the purpose and benefit that metrics provide for management and how the business can use metrics to drive improvements. Provide recommendations for metrics specific to the business in at least 5 of the following categories: Customer service Quality Delivery / on-time delivery Cost Responsiveness Communication Project delivery Technology Employee productivity Capacity Include examples of charts or graphs or the manner in which the metric would be communicated to management and the frequency of reporting. This can include balanced scorecard, management memos, daily pulse reporting, monthly operations reporting, or any other means that will provide the information in a timely and relevant manner to management. Discuss how management would track and report on the data needed for each metric, as well as the limitations within the current process or assumptions built into the measurement. Explain the importance of metrics on customer relationships and satisfaction