Question
Aden is looking to purchase a TV. He chooses the salient attributes that are important to him (Table 1) and ranks them on their level
Aden is looking to purchase a TV. He chooses the salient attributes that are important to him (Table 1) and ranks them on their level of importance and their minimum cutoffs (Table 2). These tables are assisting him in evaluating his choices. If Aden chooses an elimination-by-aspect non-compensatory model, which TV brand will he choose?
| Table 1- Salient attributes | |||
| Samsung | Insignia | LG | Sony |
Resolution | 5 | 4 | 3 | 5 |
Sound quality | 3 | 2 | 5 | 4 |
Technology (i.e., smart) | 4 | 5 | 1 | 1 |
After-Sale Support | 4 | 4 | 2 | 5 |
Note: 1-5 scale; 1- Poor, 5- Good
|
Table 2- Importance scores and cutoffs |
| ||
| Importance Score | Cutoff | Critical |
Resolution | 35 | 3 | -- |
Sound quality | 40 | 2 | 5 |
Technology | 15 | 5 | 5 |
After-Sale Support | 10 | 4 | -- |
A) LG
B) Samsung
C) Sony
D) Insignia
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