Adjustment letter assignment

 

You can create details, as needed, for this context. Context: A new condo' owner has complained that the key fob for the external and internal parkade gates does not work. You have charged the new owner $150 for a replacement, new key fob. Your Role: You are the president of the strata council in your building. Background: This new owner has written you a letter, explaining that it seems unfair to charge owners to replace key fobs that have broken due to them being 15 years old. The owner insists that the key fob in this instance was neither lost nor mistreated. It simply fulilled its mechanical lifespan and now needs to be replaced. Therefore, the owner argues, the cost of replacement should be absorbed by the strata council and not pushed onto individual owners. Objective Proof/Experts/Documents to Cite to Justify Your Implied Refusal/Adjustment: You can refer to the "Residents' Manual" for this building. Task: Write a a bad news/adjustment letter response to this customer in full, formal, letter format. Write an implied refusal/a 50 percent adjustment - see page 207 of your textbook for another clear example of adjustment paragraphs. Remember to offer a reasonable compromise. Ensure it will not be too costly for you, but will offer something to the customer/client. Remember to cite the objective proof/experts that justify your refusal, before you make the actual refusal. Follow all the tips and guidelines shown in the modules' guidelines. Pay attention to wording, structure, and so on. Ensure you plan/pre-write, write, then rewrite to ensure your work improves through the various writing stages.