Administration of Criminal Justice- Module 12 Comprehension Assignment

1. The private security industry is __________ times larger than the public policing sector in the United States.

a. Two

b. Three

c. Four

d. Five

2. The security industry traditionally consists of ___________ organizations.

a. For-profit

b. Non-profit

c. Government

d. Volunteer

3. __________________ was credited with starting the first armored car services in 1891.

a. Pinkerton

b. Brinks

c. Wells Fargo

d. Burns

4. Through the early part of the 20^th century,__________ was the largest provider of guard and investigative services in the United States.

a. Pinkerton

b. Brink

c. Wells Fargo

d. Burns

5. Pinkerton first offered the U.S. government intelligence services during __________.

a. The Revolutionary War

b. The Civil War

c. World War I

d. World War II

6. Pinkerton and __________ were the only national investigative bodies concerned with non-specialized crimes in the United States until the advent of the FBI.

a. Wells Fargo

b. Brink

c. Burns

d. Adams

7. The professionalization of the private security field advanced with the formation of the ____________ in 1955.

a. American Security Association

b. Professional Private Security Network

c. American Society for Industrial Security

d. National Association of Security Personnel

8. The modern age of security, according to most accounts, began in __________.

a. 1915

b. 1925

c. 1955

d. 1975

9. From the late 1900s through the 1930s, the private security industry generated controversy due to clashes with _________ at the businesses they were paid to secure.

a. Strikers

b. Civil rights workers

c. War protesters

d. Anti-prohibition marchers

10. The __________ is the government program responsible for coordinating the distribution of classified information to private contractors/industry when needed.

a. National Industrial Security Program

b. American Society for Industrial Security

c. Certified Protection Professional Program

d. Pinkerton North West Police Agency

11. The largest provider of contract security services today is __________.

a. Pinkerton

b. Wackenhut

c. Guardsmark

d. Securitas

12. The private security industry has grown, in part, due to which of the following?

a. Anti-Vietnam war protests

b. Threats of terrorism and the kidnappings of U.S. business executives assigned abroad

c. The increase in drugs and violence in the workplace

d. All of the above

13. As of 2000, annual expenditures for private security exceeded ________.

a. $10 million

b. $100 million

c. $100 billion

d. $100 trillion

14. In 2001, a natural gas pipeline company called __________ filed bankruptcy after overstating its profits and hiding dept.

a. Wackenhut

b. Enron

c. McDonnell Douglas

d. Spiegel

15. The famous report produced by the Institute for Law and Justice in 1990 documenting trends in the private security industry is known as the __________.

a. Hallcrest II Report

b. Christopher Commission Report

c. Wickersham Report

d. President's Commission on Law Enforcement and the Administration of Justice

16. A 2005 study of training in private security found that many private security officers received about __________ hours of training prior to beginning their work.

a. 8

b. 40

c. 120

d. 500

17. The Department of Homeland Security merged together __________ federal agencies.

a. 5

b. 22

c. 51

d. 73

18. The creation of the Department of Homeland Security represented the largest reorganization of the federal government since the formation of the __________ in 1947.

a. Department of Justice

b. Department of Defense

c. Department of the Interior

d. Department of Agriculture

19. As private businesses hire off-duty law enforcement officers to provide protection, several concerns are raised.Which of the following is not one of these concerns?

a. Public officers, who already have jobs, are now taking away jobs from private security officers

b. The question of liability remains: if something goes wrong, is the business responsible or the government that trained the officer?

c. The public police are just viewed as "hired guns"

d. All of the above are concerns raised when public police work off-duty protecting private businesses

20. Approximately how many private security officers are currently contracted by the federal government to patrol federal offices and buildings?

a. 0

b. 1,000

c. 10,000

d. 100,000

Answer location: (The Aftermath of September 11, 2001) p. 471

Question Type: MC

21. Which of the following is a function of private security services?

a. Minimize loss

b. Minimize damage

c. Minimize injury

d. All of the above

22. According to a 2012 study conducted by the American Society for Industrial Security, approximately __________ of responding security professionals reported having a master's degree.

a. 15 percent

b. 32 percent

c. 63 percent

d. 84 percent

23. "In house" security operations are also known as _____________.

a. Proprietary security operations

b. Contract security operations

c. For profit security operations

d. Partnering security operations

24. Hybrid security forms that emerged during the 1990s used which of the following models?

a. Proprietary security officers for both managers and line-level workers

b. Contract security officers for both managers and line-level workers

c. Proprietary security officers for managers and contract security officers for line-level workers

d. Contract security officers for managers and proprietary security officers for line-level workers

25. The decision to use a contract, proprietary, or hybrid form of security depends upon which of the following factors?

a. The size of the security force needed

b. The length of time the officers will be needed

c. The quality of the personnel required

26. Customer (market) orientation theory places the __________ at the center of all of the organization's activities.

a. Front-line worker

b. Administrator

c. Customer/client

d. Funder

27. The New York City police department instituted a service delivery program known as CPR, meaning __________, professionalism, and respect.

a. Courtesy

b. Community

c. Commonwealth

d. Commitment

28. The improvement in service quality in the NYPD was due, in part, to a leadership style that was __________.

a. Autocratic

b. Telling

c. Supportive

d. Regressive

29. The voice of the customer (customer needs) is considered __________ of the quality function deployment.

a. The whos

b. The whats

c. The hows

d. The whys

30. Approximately __________ of the police workload is directly related to crimes or law enforcement activities.

a. 25 percent

b. 50 percent

c. 75 percent

d. 100 percent

31. External measures of performance are often gathered through __________.

a. Arrests

b. Citizen satisfaction surveys

c. Supervisor evaluations of subordinates

d. 360 degree evaluations

32. Which of the following is most likely to be viewed as an internal measure of service effectiveness?

a. Total crimes per 100,000 residents

b. Number of arrests per officer

c. Violent crime rate per 1,000 households

d. Perceived citizen fear of crime

33. The number and types of crimes committed (crime rates) in a community are possible indicators of __________.

a. The efficiency of the police

b. The economic problems in the community

c. The diversity (racial and ethnic heterogeneity) in the community

d. All of the above might be indicated by crime rates

34. Which of the following terms is not commonly used to describe external measures of service effectiveness?

a. Soft measures

b. Quantitative

c. Subjective

d. Voice of the customer

35. Quality function deployment is also referred to as __________.

a. House of quality

b. Total quality management

c. Statistical process control

d. Poka-yoke

36. The quality function deployment was first developed in __________.

a. Germany

b. Great Britain

c. China

d. Japan

37. The first stage in the quality function deployment process addresses the voice of the customer. Which of the following is not a step undertaken at this point?

a. Identify the wants of the organization's customer base

b. The organization establishes how it is going to address each customer need

c. Wants are bundled or grouped into more general or overall customer concerns

d. Customer needs are prioritized

38. Quality function deployment is comprised of __________ sets of matrices that link external and internal performance measures.

a. Two

b. Three

c. Four

d. Five

39. What is police-ese?

a. Complex language, terms, or phrases that only the police would understand

b. A less than lethal technology used to subdue suspects

c. A checklist used to assign tasks to officers

d. None of the above

40. Facility design is important when the service delivery takes place at the service provider's facility. In which of the following examples is facility design likely to be most important.

a. Probation: officers routinely make home visits to probationers

b. Police:officers encounter citizens while responding to 911 calls

c. Courts:defendants are required to appear at the courthouse for various hearings

d. Juvenile counseling: an advisor makes home visits to each juvenile client

41. Police officers are primarily evaluated (and promoted) based on their abilities in crime-related activities. This emphasis on a certain part of the police role is likely to result in _______________.

a. Police officers viewing service-type calls such as assistance calls as hassles

b. A greater appreciation for service type calls among officers

c. Equal emphasis on both service and crime-related calls

d. Complete disregard of all essential police tasks including service and crime-related calls

42. Which of the following illustrates an attempt to smooth the variable demands placed on organizations by customers?

a. A police forces hires temporary workers to assist in times of high demand such as during political conventions

b. Rather than responding rapidly to all calls for service, police officers are instructed to make appointments with citizens to take reports for non-emergency matters

c. Those demanding police services will have to wait longer for police to respond

d. A police force schedules more workers at peak times (nights)

43. A prison warden can adjust service capacity by doing all of the following except __________.

a. Schedule more workers during the day shifts when inmates are awake and mobile (greater demand)

b. Cross-train support staff in security procedures in the event that a crisis emerges

c. Hire part-time workers to assist during peak operation hours

d. All of the above are examples of adjusting service capacity

44. Which of the following approaches to addressing variable service demand likely brings with it the greatest potential for negative customer reactions?

a. Using price incentives

b. Using cross-trained workers

c. Allowing customers to wait longer

d. Using reservations or appointments

45. Which of the following is not an accurate description of quality circles?

a. Developed in Japan in the 1960s

b. Teams consist of between 40-60 workers

c. Team members meet regularly to discuss work and quality issues

d. Membership is voluntary

46. A __________ examines the underlying sequence of operations and activities in the delivery of a particular service.

a. Statistical process control

b. Process flowchart

c. Organizational chart

d. Strategic plan

47. A __________ is a foolproof device or routine used by organizations to achieve high quality without costly quality inspections.

a. Statistical process controls

b. Total quality management

c. Poka-yoke

d. Certified service examination

48. A ___________ is meant to ensure that agency employees perform a task correctly following certain procedures.

a. Task poka-yoke

b. Encounter poka-yoke

c. Tangible poka-yoke

d. Encounter poka-yoke

49. A booking facility paints two footprints on the floor where arrestees are to stand when having their official booking photos taken. These footprints are designed to make the interaction between the photo-taker and arrestee much more efficient and are referred to as __________.

a. Treatment poka-yoke

b. Tangible poka-yoke

c. Encounter poka-yoke

d. Resolution poka-yoke

50. A __________ is meant to shape the behavior of the customer as he/she exits the service.

a. Resolution poka-yoke

b. Encounter poka-yoke

c. Tangible poka-yoke

d. Treatment poka-yoke