Administration of Criminal Justice- Module 8 Comprehension Assignment

1. Managers in criminal justice organizations spend at least __________ of their workday in communication with others.

a. 20 percent

b. 40 percent

c. 60 percent

d. 80 percent

2. communication process. Telephone calls, email mssages, and face-to-face meetings are all considered __________ in the process

a. Senders

b. Channels

c. Encoders

d. Messages

3. A police officer responds to her sergeant's demands with a look of confusion indicating that she is not clear on the task.In this situation, the facial expression is best viewed as the __________ in the communication process.

a. Receiver

b. Message

c. Feedback

d. Sender

4. A training academy instructors trains new recruits on the legal code by communicating to them the relevant laws/statutes that they should be aware of. The training academy instructor, in this example, is the __________ in the communication process.

a. Receiver

b. Message

c. Feedback

d. Sender

5. Which of the following is not an express purpose of organizational communication?

a. Provide information

b. Motivate workers

c. Coordinate work

d. Acquire power and influence

6. During the course of a raid, communication between SWAT team members suffered as excessive static overwhelmed radios.Within the communication process, this static can be viewed as __________since it interfered with the communication.

a. Social context

b. Noise

c. Bandwidth overload

d. Erroneous processing

7. According to research, viewing the mainstream news media __________ influences attitudes toward the police and viewing nontraditional media such as talk shows __________ influences attitudes toward the police.

a. Positively; negatively

b. Negatively; positively

c. Positively; positively

d. Negatively; negatively

8. Research on forms of interpersonal communication has found that __________ carries the most relative weight in communicating a message.

a. Verbal impact

b. Voice tone impact

c. Facial impact

d. All of the above were equally important

9. An inmate appears for his bail hearing with the court via video conferencing. This is a form of __________.

a. Oral communication

b. Written communication

c. Nonverbal communication

d. None of the above

10. A police officer prepares to seek a search warrant by typing up a probable cause affidavit. The affidavit is then passed to a judge. In this example, the affidavit is a form of __________.

a. Oral communication

b. Written communication

c. Nonverbal communication

d. None of the above

11. Maximum potential for miscommunication through nonverbal cues happens in __________ communications.

a. Cross-cultural

b. Intra-racial

c. Formal

d. Spirited

12. The communication channel considered the top of the hierarchy of channel richness is __________.

a. Face-to-face

b. Video conferencing

c. Email

d. Written letters

13. __________ communications are low cost and convenient but do not allow for the transmission of verbal and nonverbal cues.

a. Face-to-face

b. Video conferencing

*. Email

d. Telephone conversations

14. A correctional officer is upset with the way shifts are scheduled. He decides to air a grievance with the correctional sergeant and provide feedback about the way the sergeant is scheduling work. The officer's communication is best considered __________.

a. Horizontal

b. Downward

c. Upward

d. Diagonal

15. Approximately __________ of information is lost each time it is passed from one person to another.

a. 5 percent

b. 25 percent

c. 50 percent

d. 75 percent

16. The various units in a police department such as patrol, traffic, and investigations are interdependent. This interdependence requires __________communication.

a. Horizontal

b. Downward

c. Vertical

d. Diagonal

17. Communication networks modeled after a chain, wheel, and circle are used to describe __________ communication networks.

a. Horizontal

b. Downward

c. Vertical

d. Diagonal

18. A 911 dispatcher is the sole sender of messages to all police officers. While on patrol, officers communicate with the dispatcher who, in turn, relays messages to other officers. The officers do not communicate directly with one another. This illustrates a __________ network.

a. Chain

b. All-channel

c. Circle

d. Wheel

19. When communication operates according to sequential tasks, the network is considered a __________ network.

a. Chain

b. All-channel

c. Circle

d. Wheel

20. Which of the following is a characteristic of the grapevine?

a. Spontaneous communications

b. May dominate when formal channels are closed

c. Opportunistic

d. All of the above are characteristics of the grapevine

21. Research shows that information conveyed through the grapevine tends to be accurate __________ percent of the time.

a. Less than 10

b. About 30

c. About 50

d. 70 or more

22. A police officer involved in a deadly force incident withholds information about his pre-incident fatigue in the official incident report. Effective communication is hindered by the barrier known as __________.

a. Filtering or information distortion

b. Using an incorrect channel or medium

c. Poor listening skills

d. Using jargon

23. A defendant is overwhelmed by his attorney's references to legal code numbers and statute paragraphs. He does not understand what these terms mean. The communication between these two parties suffers from __________.

a. Filtering or information distortion

b. Using an incorrect channel or medium

c. Poor listening skills

d. The use of jargon

24. A judge yells at a probation officer for preparing an illegible presentence report. The poor handwriting in the report represents the communication barrier of _____________.

a. Filtering or information distortion

b. Using an incorrect channel or medium

c. Poor listening skills

d. The use of jargon

25. Cultural differences can alter the way people speak, including their talking speed, choice of words, and volume. This is referred to as __________.

a. Ethnocentrism

b. Cultural baggage

c. Linguistic style

d. All of the above