Administration of Criminal Justice-

Question 1 - Criminal justice services have generally been designed and delivered from the consumer's or client's perspective.

True False

Question 2 - Police officers patrolling a neighborhood are providing a service to the neighborhood. This service can best be considered a service that facilitates the purchase of goods.

True False

Question 3 - Retail services are typically considered business-to consumer services.

True False

Question 4 - Taxes are more likely to support public services than they are business-to-consumer services.

True False

Question 5 - Customers are not involved in the service delivery process.

True False

Question 6 - Services tend to be provided the same way regardless of the customer.

True False

Question 7 - Before purchasing services, citizens must often make assessments of their quality based on reputation.

True False

Question 8 - As public service agencies, most criminal justice agencies are paid for their services by customers at the time it is delivered.

True False

Question 9 - For public goods and services, customers can be identified solely by looking at who pays for the service.True False

Question 10 - Police officers confront a disorderly person in the street and immediately arrest the person. In this example, the disorderly behavior is best considered a cause of the problem rather than a symptom of a problem.

True False

Question 11 - A caused-based treatment approach is likely to be more effective than a symptom-based treatment approach.

True False

Question 12 - List and briefly define the 5 distinctive characteristics of services.

Question 13 - Criminal justice actors are encouraged to address non-compliance of customers by addressing the causes rather than the symptoms of the non-compliance. What is the difference between a cause and a symptom of a problem?

Question 14 - Five different "gaps" have been used to identify problems in service delivery. List and briefly describe these gaps, offering an example to illustrate each.