ADMINISTRATIVE MANAGEMENT ADM100/E3 ASSIGNMENT

Administrative Management Chapter 15 Soft Skills for Success. Please advise

Emotional intelligence relates to being aware of and understanding your emotions and those of others. Often interpreting body language of others is the key to helping you understand and influence the emotions of others. The ability to assess, manage, and control your own emotions is necessary to handle the stress and pressures that occur in the workplace and to de- velop good professional relationships at work. While you cannot control the emotions of others, if you understand their emotions you may be able to influence them. If you observe body language and listen carefully, you can detect when a person expresses emotion, such as being happy, frustrated, concerned, or angry. Then you can act based on the information you have. Emotional intelligence is a composite of many competencies that are featured in the soft skills and other sections of each chapter, including:

Self-management, trustworthy, honesty, integrity, and credibility; willing to embrace change and deal with stress and competing pressures; self-motivation; self- control

Critical thinking/problem solving Empathy and cultural sensitivity Abilitytocommunicate

effectively, especially willing to listen carefully

Positive self-image, self- confidence

Adaptability and flexibility in handling change

Accept responsibility for commitments

Influencing skills Collaboration and cooperation Conflict resolution

As a new manager, you want to learn more about your own emotional intelligence and to improve it. Use the following steps to begin the process.

1. Take an EQ test. Use the keywords free EQ test to locate and take a free EQ test online. You will be provided with your results as soon as you complete the test.

2. If your score indicates that you did not get a high rating on the EQ test, review the soft skills section including the activities at the end of each chapter in this book. Pay particular attention to the competencies listed above.

3. Then find another free EQ test and test your skills again. Emotional intelligence is developed over time, so do not expect dramatic improvements immediately.