Answered step by step
Verified Expert Solution
Question
1 Approved Answer
Admit it . Sometimes the projects you're working on ( school , work, or both ) can get pretty boring and - monotonous. Wouldn't it
Admit it Sometimes the projects you're working on school work, or both can get pretty boring and monotonous. Wouldn't it be great to have a magic button you could push to get someone else to do that boring,timeconsuming stuff? At Pfizer, that "magic button" is a reality for a large number of employees.As a global pharmaceutical company, Pfizer is continually looking for ways to help employees be more efficient and effective. The company's senior director of organizational effectiveness found that the "Harvard MBA staff we hired to develop strategies and innovate were instead Googling and making PowerPoints." Indeed, internal studies conducted tofind out just how much time its valuable talent was spending on menial tasks was startling. The average Pfizer employee was spending percent to percent of his or her time on support work creating documents, typing notes, doing research, manipulating data, scheduling meetings and only percent to percent on knowledge work strategy innovation, networking, collaborating, critical thinkingAnd the problem wasn't just at lower levels. Even the highest level employees were affected.Take, for instance, David Cain, an executive director for global engineering. He enjoys his job assessing environmental real estate risks, managing facilities, and controlling a multimillion dollar budget. But he didn't so much enjoy having to go through spreadsheets and put together PowerPoints. Now, however, with Pfizer's "magic button," those tasks are passed off to individuals outside the organization. Just what is this "magic button"?Originally called the Office of the Future OOF the renamedPfizerWorks allows employees to shift tedious and time consuming tasks withthe click of a single button on their computer desktop. They describe what they need on an online form, which is then sent to one of two Indian service outsourcing firms. When a request is received, a team member in India calls the Pfizer employee to clarify what's needed and by when. The team member then e mails back a cost specification for the cost specification for the requested work. If the Pfizer employee decides to proceed, the costs involved are charged to the employee's department.About this unique arrangement, Cain said that he relishesworking with what he prefers to call his "personal consulting organization."The number illustrates just how beneficial PfizerWorks has been for the company.That's the number of work hoursestimated to have been saved by employees who've used PfizerWorks. What about Joe Cain's experiences? When he gave the Indian team a complex project researching strategic actions that worked whenconsolidating company facilities, the team put the report together in a month, something that would have taken him sixmonths to do alone. He says,"Pfizer pays me not to work tactically, but to work strategically." Question: What structural implicationsgood and baddoes this approach have? Think in terms of the six organizational design elements
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started