Adrien's supervisor at AERO Distributors gives him oral instructions each

morning. Today, she tells him to move four pallets to Level B, Area 3. While

on Level B, Adrien should pick up packets for the sales department and

deliver them to Elle Ramsey. At 10:30 he should pick up Emilio Tallerico,

an AERO board member, at the Atlantic Hotel and drive him to the airport.

Finally, he is to stop at the post offi

ce and sign for the Certifi

Finally, he is to stop at the post offi

ce and sign for the Certifi

Finally, he is to stop at the post offi

ed Mail and

ce and sign for the Certifi

ed Mail and

ce and sign for the Certifi

deliver it to Marianne (and only Marianne) in the mailroom. Although

Adrien was accustomed to his supervisor's oral directions, he was confused

about what she wanted him to dobut he said nothing. Adrien takes the

pallets to Level B, Area 3, and picks up the packets for the sales depart-

ment, which he drops at Elle's desk. "So far, so good," he thought. But

he couldn't remember the name of the man he is to pick up at the Atlantic

Hotel nor the exact time to pick him up. He calls the hotel and asks if a

man is waiting to be picked up by someone from AERO. The answer is

"No, no one seems to be waiting." "When someone asks about a ride

to the airport," Adrien says, "please tell him to take a cab." Adrien then

drives to the post offi

ce, signs for the Certifi

drives to the post offi

ce, signs for the Certifi

drives to the post offi

ed Mail, and drops it off to no

ce, signs for the Certifi

ed Mail, and drops it off to no

ce, signs for the Certifi

one in particular in the mailroom. He goes back to his workstation assum-

ing that he followed his supervisor's directions.

How do you think Adrien's supervisor will react to his perfor-

mance for the day? Were the supervisor's instructions clear?

How could Adrien have improved their communication?