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Advanced Technologies (AT) produces two compression machines that are popular with manufacturers of plastics: no. 165 and no. 172. Machine no. 165 has an average

Advanced Technologies (AT) produces two compression machines that are popular with manufacturers of plastics: no. 165 and no. 172. Machine no. 165 has an average selling price of $31,400, whereas no. 172 typically sells for approximately $28,200. The company is very concerned about the quality and has provided the following information:

No. 165 No. 172
Number of machines produced and sold 230 235
Warranty costs:
Average repair cost per unit $ 970 $ 420
Percentage of units needing repair 60 % 10 %
Reliability engineering at $185 per hour 1,670 hours 2,035 hours
Rework at AT's manufacturing plant:
Average rework cost per unit $ 1,970 $ 1,670
Percentage of units needing rework 30 % 20 %
Manufacturing inspection at $40 per hour 370 hours 535 hours
Transportation costs to customer sites to fix problems $ 30,200 $ 16,400
Quality training for employees $ 35,700 $ 51,400

Required: 1. Classify the preceding costs as prevention, appraisal, internal failure, or external failure. 2-a. Using the classifications in requirement 1, compute AT's quality costs for machine no. 165 in dollars and as a percentage of sales revenues. 2-b. Using the classifications in requirement 1, compute AT's prevention, appraisal, internal failure, and external failure costs as a percentage of total quality costs. 3-a. Using the classifications in requirement 1, compute AT's quality costs for machine no. 172 in dollars and as a percentage of sales revenues. 3-b. Using the classifications in requirement 1, compute AT's prevention, appraisal, internal failure, and external failure costs as a percentage of total quality costs. 4. Is the company "investing its quality expenditures differently for the two machines?

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