a)Find out if your company has had a complaint against it, and the process that is involved in your complaints resolution system.

b)Time frames vary from industry to industry. How would you explain "...we will execute all dealings in a timely manner"? What is a timely manner? Use financial examples in your explanation.

c)Use the internet to research training programs for compliance issues. Are there training programs specific to compliance issue for the industry you work in (or for the vocational training sector if you are not currently employed)?

(Australia, Victoria)

Reference: National Business Institute of Australia