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After a few months on the job, Antonio holds an in - person training session with some of the lower performing salespeople. Antonio suspects that
After a few months on the job, Antonio holds an inperson training session with some of the lower performing salespeople. Antonio suspects that one of the biggest issues is that these salespeople are not good listeners when meeting with clients in person. Which of the following statements would you not expect Antonio to say during a training session on better listening?
Nod and lean forward while the client is talking. This shows you have interest in what they are saying.
Do not look at your phone when you are meeting with clients. Make sure all attention is on them.
Rephrase what the client has stated to show understanding and empathy.
As soon as the client is done talking, respond quickly. This shows you were listening and are capable of handling their concerns.
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