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After a recent scandal in your organization, you decide to hold a press conference for reporters to ask questions and for an organization spokesperson to
After a recent scandal in your organization, you decide to hold a press conference for reporters to ask questions and for an organization spokesperson to address concerns. How do you advise the spokesperson to react to reporters questions?
Option A: Deflect blame. You are just a spokesperson and are not responsible for the organizations errors. Vow to remove the personnel responsible for the incident.
Option B: Admit error and vow that the organization will work to provide an effective solution and make sure the same mistake does not happen again.
Option C: Dont mention the incident. The organization has done so much good for the community, and you should try to change the narrative to focus on the positive to avoid addressing what happened.
Option D: Make a joke about the incident to lighten the mood, then mention other companies that have had similar incidents to show that its a more common issue than people may realize.
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