After being observed many times, Bevarly Demarr, a hospital lab analyst, had an average observed time for blood tests of 12 minutes. Bevarly's performance rating is 110%. The hospital has a personal, fatigue, and delay allowance of 16%. a) The normal time for this process = minutes (round your response to one decimal place). b) The standard time for this blood test = minutes (round your response to one decimal place)