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After implementing activity-based costing to estimate customer-level technical support costs, ABC Company found that customer X is unprofitable. What are reasonable ways to deal with
After implementing activity-based costing to estimate customer-level technical support costs, ABC Company found that customer X is unprofitable. What are reasonable ways to deal with this customer? Select ALL correct answers (you might need to select more than one answer). charge the customer a higher price per unit (assume that you can charge different customers different prices for the same product or service) limit the number of free technical-support calls per customer if nothing else works, fire the customer charge a fee per technical-support call trick question -- it is impossible to estimate customer-level profitability
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